Lily's Kitchen Chicken & Duck 12kg
Lily's Kitchen Chicken & Duck 12kg
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Become one of the many satisfied Dog owners who rely on us for their Dog Food! You know what your Dog loves best and we're committed to making sure it arrives very quickly and safely right to your door.
🚚 FREE Next Day Delivery on orders placed before Midnight
🚚 FREE Next Day Delivery on orders placed before Midnight
🚚 Delivery Areas:
✅ Mansfield: NG18, NG19, NG20, NG21
✅ Sutton in Ashfield: NG17
✅ Kirkby in Ashfield: NG17
✅ Hucknall: NG15
✅ Creswell & Whitwell: S80 4
⏰ Delivery Process:
1. You'll receive an email by 11am on delivery day with your 1 hour time slot.
2. Once allocated, we can't change your delivery time.
3. Minimum order is £10.
💡 Top Tip: Nominate a safe place for delivery if you're out. We'll take a photo as proof of delivery (available on request). You're responsible for items left in your designated safe place.
🔄 Redelivery:
1. We offer two free delivery attempts.
2. After two unsuccessful attempts, we'll process a refund minus £9.98 (£4.99 per failed delivery).
We're here to help! If you have any questions, just ask. 😊
That pitta patta of paws jumping excitedly on your kitchen tiles come dinner time? That's the kind of reaction their food has on dogs, and it's all thanks to wholesome and delicious ingredients bursting with natural goodness. This complete, grain-free recipe is made with fresh chicken and freshly prepared duck plus vegetables, fruits, botanical herbs, vitamins and minerals. (Only the best for your doggo, right?) They add glucosamine and chondroitin into their dry dog food to help aid bone and joint support, prebiotics to help support a healthy digestion and essential nutrients for overall health. It also contains salmon oil, a source of omega-3 fatty acids that help your dog's skin and fur stay healthy, shiny and soft. For adult dogs from 6 months+. Feed in line with their feeding guidelines.
- Nutritionally complete food - Everything your dog needs, nothing it doesn't
- Bursting with wholesome Meat and Vegetables - The highest quality natural ingredients
- Added vitamins, minerals and prebiotics - Aids digestion and helps maximise absorption of nutrients
- Omega-3 fatty acids - Helps keep your dog's coat, heart, brain and joints in good health
- Easy to digest recipe - Soft on tummies
- No meat meal or artificial additives - Only the best and most nutritious cuts of meat and offal
Ingredients: 42% Chicken and Duck: Fresh Chicken (31%), Freshly Prepared Duck (8%), Chicken Liver (3%). Sweet Potatoes (29%), Whole Peas (6.5%), Whole Lentils, Pea Protein, Flaxseed, Egg, Potato Protein, Chicken Gravy, Minerals, Botanicals and Herbs* (1%), Salmon Oil, Prebiotics (Mannan Oligosaccharides 1.3g/kg, Fructooligosaccharides 0.8g/kg), Carrots, Apples, Joint Care Mix (Glucosamine 175mg/kg, Methylsulfonylmethane 175mg/kg, Chondroitin Sulphate 125mg/kg), Cranberries, Spinach. *Botanicals and Herbs: Alfalfa, Chickweed, Cleavers, Golden Rod, Nettles, Seaweed, Dandelion Root, Celery Seeds, Milk Thistle, Burdock Root, Marigold Flowers, Rosehips
Analytical Constituents: Protein: 23.5%; Crude Fibres: 7%; Crude Oils and Fats: 12%; Crude Ash: 3.5%; Moisture: Not Stated; Omega (3 and/or 6): 3%; Calcium: 1.1%; Phosphorus: 0.8%
Nutritional Additives and Trace Elements: Vitamin A (as Retinyl Acetate) 18,000 IU, Vitamin D3 (as Cholecalciferol) 1,800 IU, Vitamin E (as Alpha Tocopherol Acetate) 150 IU; Trace Elements: Zinc (as Zinc Chelate of Amino Acids Hydrate) 100mg, Manganese (as Manganese Chelate of Amino Acids Hydrate) 10mg, Copper (as Copper (II) Chelate of Amino Acids Hydrate) 9mg, Selenium (as Organic Selenium S. cerevisiae CNCM 1-3060) 0.2mg, Iodine (as Calcium Iodate Anhydrous) 0.5mg
Changing Your Dog's Food
Changing Your Dog's Food
Guide to Changing Your Dog's Food
Why This Matters
Transitioning your dog to new food is crucial for their digestive health. While some dogs have iron stomachs, it's best to err on the side of caution, especially when upgrading to a higher quality food.
What to Expect
During the transition, you may notice:
▪️ Initial reluctance to eat the new food
▪️ Temporary changes in toilet habits
▪️ These issues typically resolve within a few days
🚨 Note: Persistent diarrhoea or vomiting is rare but concerning. Consult your vet if these symptoms persist.
Our Recommended Transition Plan (1-10 days)
| Days | Old Food | New Food |
| 1-2 | 75% | 25% |
| 3-4 | 50% | 50% |
| 5-7 | 25% | 75% |
| 8-10 | 0% | 100% |
Important: Adjust this timeline based on your dog's response. There's no rush!
Top Tips for a Smooth Transition
1. Ensure sufficient old food: Running out mid transition limits your options.
2. Monitor portion sizes: Feeding guides are recommendations, not rules. Adjust as needed.
3. Weigh food when possible: Avoid the common pitfall of overfeeding.
4. Be patient: Allow up to 16 days to see improvements.
Remember
The quality of ingredients is paramount. A successful transition to premium food can lead to long term health benefits for your furry friend.
Need more advice? We're here to help ensure your dog's dietary change is a positive experience! 🐾
Out Of Stock Procedure
Out Of Stock Procedure
🚚 Our Stock Management
▪️ We maintain our own inventory
▪️ We also work with two wholesalers
📦 Occasional Stock Issues
▪️ Despite our best efforts, items may sometimes be unavailable
▪️ This is rare, but it can happen (and it annoys us more than you!)
📧 Our Promise to You If an item is out of stock:
1. We'll email you as soon as possible (always the same/next day)
2. We'll provide an estimated availability date, when possible
3. You can then decide how to proceed with your order
💡 Why This Happens
▪️ Due to our multi source inventory system, real time stock updates for every item on our website aren't always possible
▪️ We're continuously working to improve this
Rest assured, we're committed to fulfilling your order as quickly and efficiently as possible. If you have any questions, please don't hesitate to contact us! 😊
Returns Policy
Returns Policy
🕒 14 Day Return Window
▪️ Returns accepted within 14 days of delivery only
▪️ Example: Item delivered on 1st can be returned until 15th
📞 How to Initiate a Return
1. Use our "Contact Us" page
2. Receive confirmation email within 48 hours
3. We'll contact you within 1-2 working days to arrange collection
📸 Condition of Returns
▪️ All items must be unused, unopened, in original packaging
▪️ Tags and security seals must be intact
▪️ We'll take photos for verification
💷 Collection Charges
▪️ Non-defective items: £4.99 per collection attempt plus a processing fee of 3% (deducted from refund)
▪️ Defective items: Free exchange (photo evidence required)
🚫 Important Notes
▪️ We only accept returns via our collection service
▪️ Third party returns are not accepted
▪️ Safe place for collection recommended for efficiency
♻️ Non-Defective Returns
1. Request via "Contact Us" page
2. We'll collect within 1-2 working days
3. Inspection on collection
4. Refund processed within 24 hours if all conditions met
🛠️ Faulty/Damaged Items
1. Report via "Contact Us" with clear photos
2. Free exchange if fault confirmed
3. Two free exchange attempts
4. £4.99 charge for third attempt (if needed)
We're here to help! If you have any questions about our returns process, please don't hesitate to ask. 😊
Can't Find What You're Looking For?
We're always expanding our range to meet your needs!
1. Send us a message with the product details
2. Include the URL if possible for reference
3. We'll check if we can add it to our website
4. We will work to offer you a better price
5. We'll keep you informed
Your satisfaction is our priority. Let us know what you need!
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