Delivery Product

📦 FREE Next Day Local Delivery on orders over £6 placed before Midnight

Please Note: We do not deliver on Public Bank Holidays.

🚚 Local Delivery Areas:

✅ NG5, NG6, NG15, NG16, NG17, NG18, NG19, NG20 and NG21.

✅ Arnold, Bestwood, Woodthorpe: NG5

✅ Bulwell, Bestwood Village: NG6

✅ Hucknall, Linby, Papplewick, Ravenshead: NG15

✅ Nuthall, Kimberley, Awsworth, Newthorpe, Eastwood, Brinsley, Underwood, Selston, Pinxton: NG16

✅ Kirkby in Ashfield, Sutton in Ashfield, Huthwaite, Skegby, Teversal: NG17

✅ Mansfield: NG18

✅ Mansfield Woodhouse, Pleasley, Forest Town: NG19

✅ Shirebrook, Langwith, Warsop: NG20

✅ Clipstone, Edwinstowe: NG21

⏰ Delivery Process:

💡 Top Tip: Nominate a safe place for delivery if you're out. We'll take a photo as proof of delivery (available on request).

1. You'll receive an email by 11am on delivery day with your 1 hour time slot.

2. Once allocated, we can't change your delivery time.

3. If you're not home: We'll attempt to find a location at your property to leave your delivery. We'll document this with photographs of both the delivered items and your property frontage for verification. Please note that once delivered, the items become your responsibility.

4. If delivery isn't possible: We'll contact you via phone and/or email to arrange a redelivery. A £3.50 fee applies for the second delivery attempt. If you choose to cancel, a £4.99 delivery fee plus 5% processing fee will be deducted from your refund.

We're here to help! If you have any questions, just ask. 😊 

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📦 FREE Next Day Dispatch on National Orders placed before Midnight

Please Note: Orders are dispatched the next working day. (Monday-Friday excluding public holidays)

We do not offer national delivery on the following items:

▪️ 15kg Bags of James Wellbeloved

▪️ Dog Beds

▪️ Ceramic Dog Bowls

▪️ Moderna Dog Bowls

🚚 National Delivery Details:

✅ Small Parcels: Up to 1.99kg – £3.99

✅ Medium Parcels: 2kg to 14.99kg – £5.99

✅ Large Parcels: 15kg to 19.99kg – £7.99

✅ X Large Parcels: 20kg and over – Price Calculated at Checkout

Estimated Delivery Time: 1–3 working days via our trusted courier partners.

⏰ Delivery Process:

1. Order Processing: Orders placed before midnight are dispatched the next working day.

2. Tracking Updates: You'll receive an email with tracking information once your parcel is dispatched.

3. Delivery Options: If you’re not home, our couriers may attempt to leave your delivery in a safe place or with a neighbour.

4. Couriers will leave a card with instructions for redelivery or collection. Please follow the courier's guidance to arrange redelivery at your convenience.

📌 Delivery Restrictions:

Unfortunately, we do not deliver to Northern Ireland, Scottish Highlands or Islands. If you place an order for delivery to these destinations, your order will be refunded, but please note that a 5% processing fee will be deducted.

Thank you for your understanding. If you have any questions, we're here to help! 😊