Burns Chicken & Brown Rice 12kg
Burns Chicken & Brown Rice 12kg
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🚚 FREE UK DELIVERY
🚚 FREE UK DELIVERY
📦 Next Day Despatch on UK Orders placed before Midnight
Please Note: Orders are despatched the next working day. (Monday-Saturday excluding public holidays)
🚚 UK Delivery Details:
✅ Parcels: Up to 9.99kg – £3.99
✅ Parcels: Over 10kg – FREE
Estimated Delivery Time: All parcels are despatched using Royal Mail Tracked 48.
Deliveries to Northern Ireland, Scottish Highlands or Islands may take longer to arrive, which we are sure you will be aware of.
⏰ Delivery Process:
1. Order Processing: Orders placed before midnight are despatched the next working day.
2. Tracking Updates: You'll receive an email/text with tracking information once your parcel is despatched.
3. Delivery Options: If you’re not home, the Royal Mail may attempt to leave your delivery in a safe place or with a neighbour.
4. The Royal Mail may leave a card with instructions for redelivery or collection. Please follow their guidance to arrange redelivery at your convenience.
Thank you for your understanding. If you have any questions, we're here to help! 😊
Original Chicken & Brown Rice was the first recipe Burns ever made back in 1993 and we follow the same recipe to this day; it contains everything an adult dog needs for lifelong health and vitality and as Burns bestselling product it is the trusted food of choice for thousands of dogs across the country.
Using a combination of simple ingredients including chicken, brown rice, oats and peas, when used as a general maintenance diet it can help to maintain healthy skin, coat and digestion, as well as being delicious and nutritious for your dog.
All Burns diets are formulated without ingredients which commonly cause food intolerance such as beef, wheat, soya and dairy; we also don’t use any artificial colours, flavourings or preservatives.
- The original Burns recipe from 1993
- Developed by Veterinary Surgeon; John Burns
- Award-winning recipe
- Natural and complete diet
- Hypoallergenic
- Highly digestible
- Suitable for sensitive dogs
Ingredients: Brown Rice (67%), Chicken Meal (20%), Oats, Peas, Chicken Oil, Sunflower Oil, Seaweed, Minerals.
Analytical Constituents: Crude Protein 18.5%, Crude Fat 7.5%, Crude Fibre 2.2%, Crude Ash 6%, Copper 21mg/kg, Sodium 0.26%, Calcium 1.1%, Phosphorus 0.9%, Magnesium 0.14%, Potassium 0.6%, Omega-6 fatty acids 1.6%, Omega-3 fatty acids 0.16%.
Nutritional Additives per kg: Vitamin A 25000IU, Vitamin D3 2000IU, Vitamin E 100IU, Taurine 1000mg, Trace Elements: Iodine (calcium iodate anhydrous) 1mg, Manganese (manganous chelate of amino acids hydrate) 20mg, Zinc (zinc chelate of amino acids hydrate) 50mg.
Technological Additives: Antioxidants (mixed tocopherols).
Changing Your Dog's Food
Changing Your Dog's Food
Guide to Changing Your Dog's Food
Why This Matters
Transitioning your dog to new food is crucial for their digestive health. While some dogs have iron stomachs, it's best to err on the side of caution, especially when upgrading to a higher quality food.
What to Expect
During the transition, you may notice:
▪️ Initial reluctance to eat the new food
▪️ Temporary changes in toilet habits
▪️ These issues typically resolve within a few days
🚨 Note: Persistent diarrhoea or vomiting is rare but concerning. Consult your vet if these symptoms persist.
Our Recommended Transition Plan (1-10 days)
| Days | Old Food | New Food |
| 1-2 | 75% | 25% |
| 3-4 | 50% | 50% |
| 5-7 | 25% | 75% |
| 8-10 | 0% | 100% |
Important: Adjust this timeline based on your dog's response. There's no rush!
Top Tips for a Smooth Transition
1. Ensure sufficient old food: Running out mid transition limits your options.
2. Monitor portion sizes: Feeding guides are recommendations, not rules. Adjust as needed.
3. Weigh food when possible: Avoid the common pitfall of overfeeding.
4. Be patient: Allow up to 16 days to see improvements.
Remember
The quality of ingredients is paramount. A successful transition to premium food can lead to long term health benefits for your furry friend.
Need more advice? We're here to help ensure your dog's dietary change is a positive experience! 🐾
Out Of Stock Procedure
Out Of Stock Procedure
🚚 Our Stock Management
▪️ We maintain our own inventory
▪️ We also work with two wholesalers
📦 Occasional Stock Issues
▪️ Despite our best efforts, items may sometimes be unavailable
▪️ This is rare, but it can happen (and it annoys us more than you!)
📧 Our Promise to You If an item is out of stock:
1. We'll email you as soon as possible (always the same/next day)
2. We'll provide an estimated availability date, when possible
3. You can then decide how to proceed with your order from the options provided
💡 Why This Happens
▪️ Due to our multi source inventory system, real time stock updates for every item on our website aren't always possible
▪️ We're continuously working to improve this
Rest assured, we're committed to delivering your order as quickly and efficiently as possible. If you have any questions, please don't hesitate to contact us! 😊
Returns Policy
Returns Policy
📦 UK Returns Policy
🕒 14 Day Return Window
▪️ Returns accepted within 14 days of delivery only
▪️ Example: Item delivered on the 1st can be returned until the 15th
📞 How to Initiate a Return
1. Use our "Contact Us" page
2. Receive confirmation email within 48 hours
3. Return instructions will be provided, and you can arrange delivery back to us via your chosen courier service
📸 Condition of Returns
▪️ All items must be unused, unopened, in original packaging
▪️ Tags and security seals must be intact
▪️ We'll inspect all items upon receipt and verify their condition
💷 Return Costs
▪️ Returns are at the customer's expense
▪️ Initial delivery costs are non-refundable
▪️ Defective items: Free exchange (photo evidence required)
🚫 Important Notes
▪️Please Note: All Food Items are Non-Refundable
▪️Returns must be sent to the address provided in the return confirmation email
▪️ We are unable to accept returns sent without prior confirmation
▪️ For efficiency, please ensure the package is securely packed to prevent damage in transit
♻️ Non-Defective Returns
1. Request via "Contact Us" page
2. Send your return to us using a tracked courier service within 14 days
3. Inspection will be conducted upon receipt
4. Refund processed within 24 hours if all conditions are met (minus initial delivery cost and a processing fee of 5%)
5. Please Note: All Food Items are Non-Refundable
🛠️ Faulty/Damaged Items
1. Report via "Contact Us" with clear photos within 48 hours of delivery
2. If the fault is confirmed, a free exchange will be provided
We're here to help! If you have any questions about our returns process, please don't hesitate to ask. 😊
