Delivery & Returns
📦 FREE Next Day Local Delivery on orders over £6 placed before Midnight
Please Note: We do not deliver on Public Bank Holidays.
🚚 Local Delivery Areas:
✅ NG5, NG6, NG15, NG16, NG17, NG18, NG19, NG20 and NG21.
✅ Arnold, Bestwood, Woodthorpe: NG5
✅ Bulwell, Bestwood Village: NG6
✅ Hucknall, Linby, Papplewick, Ravenshead: NG15
✅ Nuthall, Kimberley, Awsworth, Newthorpe, Eastwood, Brinsley, Underwood, Selston, Pinxton: NG16
✅ Kirkby in Ashfield, Sutton in Ashfield, Huthwaite, Skegby, Teversal: NG17
✅ Mansfield: NG18
✅ Mansfield Woodhouse, Pleasley, Forest Town: NG19
✅ Shirebrook, Langwith, Warsop: NG20
✅ Clipstone, Edwinstowe: NG21
⏰ Delivery Process:
💡 Top Tip: Nominate a safe place for delivery if you're out. We'll take a photo as proof of delivery (available on request).
1. You'll receive an email by 11am on delivery day with your 1 hour time slot.
2. Once allocated, we can't change your delivery time.
3. If you're not home: We'll attempt to find a location at your property to leave your delivery. We'll document this with photographs of both the delivered items and your property frontage for verification. Please note that once delivered, the items become your responsibility.
4. If delivery isn't possible: We'll contact you via phone and/or email to arrange a redelivery. A £3.50 fee applies for the second delivery attempt. If you choose to cancel, a £4.99 delivery fee plus 5% processing fee will be deducted from your refund.
We're here to help! If you have any questions, just ask. 😊
📦 FREE Next Day Dispatch on National Orders placed before Midnight
Please Note: Orders are dispatched the next working day. (Monday-Friday excluding public holidays)
We do not offer national delivery on the following items:
▪️ Dog Food (excluding our own brand of dog food)
▪️ Dog Beds
▪️ Ceramic Dog Bowls
▪️ Moderna Dog Bowls
▪️ Sharples Chuck N Play Toy
🚚 National Delivery Details:
✅ Small Parcels: Up to 2kg and no larger than 44x35x14cm – £3.99
✅ Large Parcels: Over 2kg or larger than 44x35x14cm – £5.99
Estimated Delivery Time: 2–4 working days via our courier partners.
⏰ Delivery Process:
1. Order Processing: Orders placed before midnight are dispatched the next working day.
2. Tracking Updates: You'll receive an email with tracking information once your parcel is dispatched.
3. Delivery Options: If you’re not home, our couriers may attempt to leave your delivery in a safe place or with a neighbour.
4. Couriers will leave a card with instructions for redelivery or collection. Please follow the courier's guidance to arrange redelivery at your convenience.
📌 Delivery Restrictions:
Unfortunately, we do not deliver to the Scottish Highlands or Islands. If you place an order for delivery to these destinations, your order will be refunded, but please note that a 5% processing fee will be deducted.
Thank you for your understanding. If you have any questions, we're here to help! 😊
📦 Local Returns Policy
🕒 14 Day Return Window
▪️ Returns accepted within 14 days of delivery only
▪️ Example: Item delivered on 1st can be returned until 15th
📞 How to Initiate a Return
1. Use our "Contact Us" page
2. Receive confirmation email within 48 hours
3. We'll contact you within 1-2 working days to arrange collection
📸 Condition of Returns
▪️ All items must be unused, unopened, in original packaging
▪️ Tags and security seals must be intact
▪️ We'll take photos for verification
💷 Collection Charges
▪️ Non-defective items: £4.99 per collection attempt and a processing fee of 5% (deducted from refund)
▪️ Defective items: Free exchange (photo evidence required)
🚫 Important Notes
▪️ We only accept returns via our collection service
▪️ Third party returns are not accepted
▪️ Safe place for collection recommended for efficiency
♻️ Non-Defective Returns
1. Request via "Contact Us" page
2. We'll collect within 1-2 working days
3. Inspection on collection
4. Refund processed within 24 hours if all conditions are met (minus a processing fee of 5%)
🛠️ Faulty/Damaged Items
1. Report via "Contact Us" with clear photos within 48 hours of delivery
2. Free exchange if fault confirmed
3. Two free exchange attempts
4. £4.99 charge for third attempt (if needed)
We're here to help! If you have any questions about our returns process, please don't hesitate to ask. 😊
📦 National Returns Policy
🕒 14 Day Return Window
▪️ Returns accepted within 14 days of delivery only
▪️ Example: Item delivered on the 1st can be returned until the 15th
📞 How to Initiate a Return
1. Use our "Contact Us" page
2. Receive confirmation email within 48 hours
3. Return instructions will be provided, and you can arrange delivery back to us via your chosen courier service
📸 Condition of Returns
▪️ All items must be unused, unopened, in original packaging
▪️ Tags and security seals must be intact
▪️ We'll inspect all items upon receipt and verify their condition
💷 Return Costs
▪️ Returns are at the customer's expense
▪️ Initial delivery costs are non-refundable
▪️ Defective items: Free exchange (photo evidence required)
🚫 Important Notes
▪️ Returns must be sent to the address provided in the return confirmation email
▪️ We are unable to accept returns sent without prior confirmation
▪️ For efficiency, please ensure the package is securely packed to prevent damage in transit
♻️ Non-Defective Returns
1. Request via "Contact Us" page
2. Send your return to us using a tracked courier service within 14 days
3. Inspection will be conducted upon receipt
4. Refund processed within 24 hours if all conditions are met (minus initial delivery cost and a processing fee of 5%)
🛠️ Faulty/Damaged Items
1. Report via "Contact Us" with clear photos within 48 hours of delivery
2. If the fault is confirmed, a free exchange will be provided
We're here to help! If you have any questions about our returns process, please don't hesitate to ask. 😊