BIONIC Urban Stick
BIONIC Urban Stick
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Indulge your furry friend with our irresistible treats, entertaining toys and fabulous accessories. Delivered to you at warp speed! Shop now and lets get your furry friends adventure started.
🚚 FREE Next Day Delivery on orders placed before Midnight
🚚 FREE Next Day Delivery on orders placed before Midnight
🚚 Delivery Areas:
✅ Mansfield: NG18, NG19, NG20, NG21
✅ Sutton in Ashfield: NG17
✅ Kirkby in Ashfield: NG17
✅ Hucknall: NG15
✅ Creswell & Whitwell: S80 4
⏰ Delivery Process:
1. You'll receive an email by 11am on delivery day with your 1 hour time slot.
2. Once allocated, we can't change your delivery time.
3. Minimum order is £10.
💡 Top Tip: Nominate a safe place for delivery if you're out. We'll take a photo as proof of delivery (available on request). You're responsible for items left in your designated safe place.
🔄 Redelivery:
1. We offer two free delivery attempts.
2. After two unsuccessful attempts, we'll process a refund minus £9.98 (£4.99 per failed delivery).
We're here to help! If you have any questions, just ask. 😊
The BIONIC Urban Stick is an interactive, treat-holding dog chew toy that stands up to the toughest chewers. It has double treat holding compartments making your dog’s chew time more engaging, extra fun and keeps tails wagging. With its patented design and BIONIC Rubber, the BIONIC Urban Stick is crafted with unmatched durability for heavy chewers.
BIONIC Rubber: BIONIC products are made with highly durable and proprietary BIONIC Rubber and are designed, engineered and quality-assured in the USA. BIONIC Rubber is formulated without stuff you don’t want your dog chewing on like BPA, lead, and phthalates and is durability tested by an International Standard ISO/IEC and NADCAP accredited USA laboratory.
More Engagement: Unlike traditional treat stuffers and dog chew toys, the BIONIC Urban Stick has two treat pockets that are perfect for placing your dog’s favourite tasty treats inside, keeping your dog occupied and engaged during play.
Durable And Safe Play: The BIONIC Urban Stick offers texture and mouth feel that dogs love. Patented defensive geometry deflects incoming bite and chew forces for increased durability and safety. It can bounce and float, making it great for fetch, tug of war, and outdoor play.
Easy To Clean: This is a dishwasher safe dog toy, just place it on the top rack of your dishwasher for quick and easy cleaning for healthy chewing.
BIONIC Tip: Fill the ends with peanut butter and place in freezer. Once frozen, use for extra-long and challenging treat time !
Features
- Floats
- Bounces
- Dishwasher Safe
- Formulated with no BPA, Lead or Phthalates
Available in 3 Sizes:
- Small: Dogs Up To 9kg
- Medium: Dogs Up To 15kg
- Large: Dogs Up To 27kg
Please ensure this toy is suitable for your dog's preferences, chewing habits and size, remembering that no toy is completely indestructible.
Out Of Stock Procedure
Out Of Stock Procedure
🚚 Our Stock Management
▪️ We maintain our own inventory
▪️ We also work with two wholesalers
📦 Occasional Stock Issues
▪️ Despite our best efforts, items may sometimes be unavailable
▪️ This is rare, but it can happen (and it annoys us more than you!)
📧 Our Promise to You If an item is out of stock:
1. We'll email you as soon as possible (always the same/next day)
2. We'll provide an estimated availability date, when possible
3. You can then decide how to proceed with your order
💡 Why This Happens
▪️ Due to our multi source inventory system, real time stock updates for every item on our website aren't always possible
▪️ We're continuously working to improve this
Rest assured, we're committed to delivering your order as quickly and efficiently as possible. If you have any questions, please don't hesitate to contact us! 😊
📦 Bulk Order Policy
Any order containing more than one unit of the same item will be classified as a bulk order. In the event that we can only deliver part of the bulk order the next day and a refund for the remaining items is requested, our processing fee of 5% will apply to the refunded amount.
For any outstanding items that cannot be immediately delivered, we will provide periodic email updates to keep you informed of the progress and expected delivery timelines.
Returns Policy
Returns Policy
🕒 14 Day Return Window
▪️ Returns accepted within 14 days of delivery only
▪️ Example: Item delivered on 1st can be returned until 15th
📞 How to Initiate a Return
1. Use our "Contact Us" page
2. Receive confirmation email within 48 hours
3. We'll contact you within 1-2 working days to arrange collection
📸 Condition of Returns
▪️ All items must be unused, unopened, in original packaging
▪️ Tags and security seals must be intact
▪️ We'll take photos for verification
💷 Collection Charges
▪️ Non-defective items: £4.99 per collection attempt and a processing fee of 5% (deducted from refund)
▪️ Defective items: Free exchange (photo evidence required)
🚫 Important Notes
▪️ We only accept returns via our collection service
▪️ Third party returns are not accepted
▪️ Safe place for collection recommended for efficiency
♻️ Non-Defective Returns
1. Request via "Contact Us" page
2. We'll collect within 1-2 working days
3. Inspection on collection
4. Refund processed within 24 hours if all conditions met
🛠️ Faulty/Damaged Items
1. Report via "Contact Us" with clear photos within 48 hours of delivery
2. Free exchange if fault confirmed
3. Two free exchange attempts
4. £4.99 charge for third attempt (if needed)
We're here to help! If you have any questions about our returns process, please don't hesitate to ask. 😊
Can't Find What You're Looking For?
We're always expanding our range to meet your needs!
1. Send us a message with the product details
2. Include the URL if possible for reference
3. We'll check if we can add it to our website
4. We will work to offer you a better price
5. We'll keep you informed
Your satisfaction is our priority. Let us know what you need!
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