Burns Sensitive Pork & Potato 12kg

📦 FREE Next Day Local Delivery on orders over £10 placed before Midnight, 7 Days A Week

Please Note: We do not deliver on Public Bank Holidays or Easter Sunday.

🚚 Local Delivery Areas:

✅ NG1, NG2, NG3, NG4, NG5, NG6, NG7, NG8, NG9, NG14, NG15, NG16, NG17, NG18, NG19, NG20 and NG21.

✅Nottingham City Centre: NG1

✅ West Bridgford, The Meadows: NG2

✅ St Ann's, Bakersfield, Mapperley: NG3

✅ Colwick, Gedling, Carlton, Netherfield: NG4

✅ Arnold, Bestwood, Woodthorpe: NG5

✅ Bulwell, Bestwood Village: NG6

✅ Hyson Green, Lenton: NG7

✅ Broxtowe, Wollaton: NG8

✅ Beeston, Bramcote, Stapleford, Toton: NG9

✅ Burton Joyce, Calverton, Woodborough: NG14

✅ Hucknall, Linby, Papplewick, Ravenshead: NG15

✅ Nuthall, Kimberley, Awsworth, Newthorpe, Eastwood, Brinsley, Underwood, Selston, Pinxton: NG16

✅ Kirkby in Ashfield, Sutton in Ashfield, Huthwaite, Skegby, Teversal: NG17

✅ Mansfield: NG18

✅ Mansfield Woodhouse, Pleasley, Forest Town: NG19

✅ Shirebrook, Langwith, Warsop: NG20

✅ Clipstone, Edwinstowe: NG21

⏰ Delivery Process:

💡 Top Tip: Nominate a safe place for delivery if you're out. We'll take a photo as proof of delivery (available on request).

1. You'll receive an email by 11am on delivery day with your 1 hour time slot.

2. Once allocated, we can't change your delivery time.

3. If you're not home: We'll attempt to find a location at your property to leave your delivery. We'll document this with photographs of both the delivered items and your property frontage for verification. Please note that once delivered, the items become your responsibility.

4. If delivery isn't possible: We'll contact you via phone and/or email to arrange a redelivery. A £3.50 fee applies for the second delivery attempt. If you choose to cancel, a £4.99 delivery fee plus 5% processing fee will be deducted from your refund.

We're here to help! If you have any questions, just ask. 😊 

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📦 Next Day Dispatch on UK Orders placed before Midnight

Please Note: Orders are dispatched the next working day. (Monday-Friday excluding public holidays)

We do not offer UK delivery on the following items:

▪️ Dog Beds

▪️ Ceramic Dog Bowls

▪️ Moderna Dog Bowls

🚚 UK Delivery Details:

✅ Small Parcels: Up to 1.99kg – £3.99

✅ Medium Parcels: 2kg to 20kg – £5.99

✅ Large Parcels: over 20kg – Price Calculated at Checkout

Estimated Delivery Time: 2-4 working days via our trusted courier partners.

⏰ Delivery Process:

1. Order Processing: Orders placed before midnight are dispatched the next working day.

2. Tracking Updates: You'll receive an email with tracking information once your parcel is dispatched.

3. Delivery Options: If you’re not home, our couriers may attempt to leave your delivery in a safe place or with a neighbour.

4. Couriers will leave a card with instructions for redelivery or collection. Please follow the courier's guidance to arrange redelivery at your convenience.

📌 Delivery Restrictions:

Unfortunately, we do not deliver to Northern Ireland, Scottish Highlands or Islands. If you place an order for delivery to these destinations, your order will be refunded, but please note that a 5% processing fee will be deducted.

Thank you for your understanding. If you have any questions, we're here to help! 😊

💥 Discounts & Points: The More You Shop, The More You Save! 💥

Things have just got a whole lot better for you 🥳 Let’s break it down…

🛍️ Everything on our website is already discounted and competitively priced. We work hard to keep prices low across the board , this isn’t a “once in a while” sale… it’s how we operate.

💡 And on top of those prices, we reward you even further with points and automatic discounts, just for shopping like you normally would.

 

🛒 Every Shopper Earns Points – Automatically

As long as you’re signed in, you’ll earn points every time you order, no sign-ups, no extras, no hassle. Just register once, and we handle the rest.

💷 Earn 1 point for every £1 spent
🔁 Each point = 1p off future orders
💡 You can redeem points from your bag

It soon adds up… and saves you more every time you shop.

It’s simple:
Spend ➡️ Earn ➡️ Save ➡️ Repeat 💸💸💸

 

 🚨 Your Member Level Is Based on What’s in Your Bag – It’s All Automatic! 🚨

 

🥇 Platinum Member

You are automatically a Platinum Member when you add a bag of our own brand dog food to your order.

Platinum benefits:

▪️ Earn 1 point for every £1 spent

▪️ Get 10% off all non-dog food items

▪️ Discount is applied automatically

▪️ Points earned on everything in the order

 

🥈 Gold Member

You are automatically a Gold Member when you add a bag of branded dog food to your order.

Gold benefits:

▪️ Earn 1 point for every £1 spent

▪️ Get 5% off all non-dog food items

▪️ Discount is applied automatically

▪️ Points earned on everything in the order

 

🥉 Silver Member

If you don’t add any dog food, you’re automatically a Silver Member.

Silver benefits:

▪️Earn 1 point for every £1 spent

▪️ No additional discounts, but you're still stacking points with every purchase!

 

💰 How Points Work

▪️ You can cash in points in multiples of 100 (minimum 100 points)

▪️ 100 points = £1 off your order

▪️ Points are added to your account once your order is delivered

 

 ✅ To Redeem Your Points:

▪️ At your bag, log in to your account (if you’re not already)

▪️ Look for the purple box just above the "Continue to Bag" button, above the total price

▪️ This shows your current points total – click "Cash In"

▪️ Click the purple arrow next to "Spend Your Points"

▪️ Use the slider to choose how many points you want to use

▪️ The slider will show the points selected and the discount amount

▪️ Press "Cash In"

▪️ A code will appear in a grey box

▪️ Click "Apply Discount to this Order"

▪️ Click the "X" at the top right to return to your bag

▪️ Your discount will now appear just below the purple box

Done! Your points are now applied as an extra discount 🎉

 

 ⚠️ Important Notes:

▪️ 🐶 Platinum/Gold discounts only apply to 12 additional items after the dog food — this is a limit of the app we use, not us

▪️ 📦 Points are added to your account once your order is delivered

▪️ 🚚 Local deliveries arrive the next day, 7 days a week – FREE!

▪️ 📍 Outside our area? We dispatch your order the next working day

 💡 If for any reason you don’t complete your purchase, the discount code will still be waiting behind the purple box and can be applied on your next order.

 

 🐾 Extra Discounts When You Buy Dog Food – Just Some of What’s Included:

🦴 Natural Treats

💩 Poo Bags

🥣 Dog Bowls

💊 Worming Treatments

🐜 Flea & Tick Products

🛏️ Dog Beds

🧴 Shampoos

🧸 Toys

🎯 Training Aids

🩺 General Healthcare

🐶 Puppy Section

🧥 Coats

🦮 Leads

🐾 Harnesses

🐕 Collars

🌿 Supplements

…and that’s just a handful! There are hundreds and hundreds of items across our website that qualify for extra savings when you buy any dog food 🐕💷

The Delicious Dog Food Company

AATU

Alpha

Arden Grange

Arkwrights

Autarky

Bakers

Barking Heads

Benevo

BETA

Burgess Country Value

Burgess Sensitive

Burgess Supadog

Burns

Chappie

Chudleys

Davies Ranger

Dr. John

Eukanuba

Forthglade

Gilpa

Harringtons

Iams

James Wellbeloved

Kennelpak

Lily's Kitchen

Masters Choice

Naturo

Purina Pro Plan

Redmills

Shepherds Choice

Simpsons Premium

Skinners

V-Dog

Vitalin

Wagg

Guide to Changing Your Dog's Food

Why This Matters

Transitioning your dog to new food is crucial for their digestive health. While some dogs have iron stomachs, it's best to err on the side of caution, especially when upgrading to a higher quality food.

What to Expect

During the transition, you may notice:

▪️ Initial reluctance to eat the new food

▪️ Temporary changes in toilet habits

▪️ These issues typically resolve within a few days

🚨 Note: Persistent diarrhoea or vomiting is rare but concerning. Consult your vet if these symptoms persist.

Our Recommended Transition Plan (1-10 days) 

Days	Old Food	New Food
1-2	75%	25%
3-4	50%	50%
5-7	25%	75%
8-10	0%	100%

Important: Adjust this timeline based on your dog's response. There's no rush!

Top Tips for a Smooth Transition

1. Ensure sufficient old food: Running out mid transition limits your options.

2. Monitor portion sizes: Feeding guides are recommendations, not rules. Adjust as needed.

3. Weigh food when possible: Avoid the common pitfall of overfeeding.

4. Be patient: Allow up to 16 days to see improvements.

Remember

The quality of ingredients is paramount. A successful transition to premium food can lead to long term health benefits for your furry friend.

Need more advice? We're here to help ensure your dog's dietary change is a positive experience! 🐾

🚚 Our Stock Management

▪️ We maintain our own inventory

▪️ We also work with two wholesalers

📦 Occasional Stock Issues

▪️ Despite our best efforts, items may sometimes be unavailable

▪️ This is rare, but it can happen (and it annoys us more than you!)

📧 Our Promise to You If an item is out of stock:

1. We'll email you as soon as possible (always the same/next day)

2. We'll provide an estimated availability date, when possible

3. You can then decide how to proceed with your order from the options provided

💡 Why This Happens

▪️ Due to our multi source inventory system, real time stock updates for every item on our website aren't always possible

▪️ We're continuously working to improve this

Rest assured, we're committed to delivering your order as quickly and efficiently as possible. If you have any questions, please don't hesitate to contact us! 😊

📦 Bulk Order Policy

Any order containing more than one unit of the same item will be classified as a bulk order. In the event that we can only deliver part of the bulk order the next day and a refund for the remaining items is requested, our processing fee of 5% will apply to the refunded amount.

For any outstanding items that cannot be immediately delivered, we will provide periodic email updates to keep you informed of the progress and expected delivery timelines.

📦 Local Returns Policy

🕒 14 Day Return Window

▪️ Returns accepted within 14 days of delivery only

▪️ Example: Item delivered on 1st can be returned until 15^th

📞 How to Initiate a Return

1. Use our "Contact Us" page

2. Receive confirmation email within 48 hours

3. We'll contact you within 1-2 working days to arrange collection

📸 Condition of Returns

▪️ All items must be unused, unopened, in original packaging

▪️ Tags and security seals must be intact

▪️ We'll take photos for verification

💷 Collection Charges

▪️ Non-defective items: £4.99 per collection attempt and a processing fee of 5% (deducted from refund)

▪️ Defective items: Free exchange (photo evidence required)

🚫 Important Notes

▪️ We only accept returns via our collection service

▪️ Third party returns are not accepted

▪️ Safe place for collection recommended for efficiency

♻️ Non-Defective Returns

1. Request via "Contact Us" page

2. We'll collect within 1-2 working days

3. Inspection on collection

4. Refund processed within 24 hours if all conditions are met (minus a processing fee of 5%)

🛠️ Faulty/Damaged Items

1. Report via "Contact Us" with clear photos within 48 hours of delivery

2. Free exchange if fault confirmed

3. Two free exchange attempts

4. £4.99 charge for third attempt (if needed)

We're here to help! If you have any questions about our returns process, please don't hesitate to ask. 😊 

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📦 UK Returns Policy

🕒 14 Day Return Window

▪️ Returns accepted within 14 days of delivery only

▪️ Example: Item delivered on the 1st can be returned until the 15th

📞 How to Initiate a Return

1. Use our "Contact Us" page

2. Receive confirmation email within 48 hours

3. Return instructions will be provided, and you can arrange delivery back to us via your chosen courier service

📸 Condition of Returns

▪️ All items must be unused, unopened, in original packaging

▪️ Tags and security seals must be intact

▪️ We'll inspect all items upon receipt and verify their condition

💷 Return Costs

▪️ Returns are at the customer's expense

▪️ Initial delivery costs are non-refundable

▪️ Defective items: Free exchange (photo evidence required)

🚫 Important Notes

▪️ Returns must be sent to the address provided in the return confirmation email

▪️ We are unable to accept returns sent without prior confirmation

▪️ For efficiency, please ensure the package is securely packed to prevent damage in transit

♻️ Non-Defective Returns

1. Request via "Contact Us" page

2. Send your return to us using a tracked courier service within 14 days

3. Inspection will be conducted upon receipt

4. Refund processed within 24 hours if all conditions are met (minus initial delivery cost and a processing fee of 5%)

🛠️ Faulty/Damaged Items

1. Report via "Contact Us" with clear photos within 48 hours of delivery

2. If the fault is confirmed, a free exchange will be provided

We're here to help! If you have any questions about our returns process, please don't hesitate to ask. 😊