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Ancol Ergo Universal Slicker

Ancol Ergo Universal Slicker

Regular price £4.15
Regular price Sale price £4.15
OFFER PRICE Sold Out
Shipping calculated at checkout.
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Indulge your furry friend with our irresistible treats, entertaining toys and fabulous accessories. Delivered to you at warp speed! Shop now and lets get your furry friends adventure started.

🚚 FREE Next Day Delivery on orders placed before Midnight

🚚 Delivery Areas:

✅ Mansfield: NG18, NG19, NG20, NG21

✅ Sutton in Ashfield: NG17

✅ Kirkby in Ashfield: NG17

✅ Hucknall: NG15

✅ Creswell & Whitwell: S80 4

Delivery Process:

1. You'll receive an email by 11am on delivery day with your 1 hour time slot.

2. Once allocated, we can't change your delivery time.

3. Minimum order is £10.

💡 Top Tip: Nominate a safe place for delivery if you're out. We'll take a photo as proof of delivery (available on request). You're responsible for items left in your designated safe place.

🔄 Redelivery:

1. We offer two free delivery attempts.

2. After two unsuccessful attempts, we'll process a refund minus £9.98 (£4.99 per failed delivery).

We're here to help! If you have any questions, just ask. 😊

The Ancol Ergo Universal Slicker:

  • Ideal for smooth, silky, long and short coats
  • Whisks away loose fur
  • Bendy pins for comfort
  • Effective moulting and detangling tool
  • It is available in 3 sizes

How To Use:

To use the slicker, slowly and gently brush the hair in the direction of the fur growth. The bendy pins will pull away loose hairs hair leaving a smooth and neat coat. If your dog is comfortable with the slicker, press gently on the tool to remove more fur from the undercoat. The pins of the slicker are bendy to prevent discomfort, however, do not press them into your dog's skin. To remove a tangle, isolate the fur and gently pull the slicker through the tangle, starting from the outside and working in as the fur de-tangles. To ensure your dog has an enjoyable grooming session, start gently. Pause or end the grooming session if your dog becomes agitated.

Grooming Tips: 

Grooming is a wonderful way to bond with your dog, but dogs that are new to grooming should be introduced to it slowly. Begin grooming sessions when your dog is relaxed, if possible, after they have exercised. Use tools gently and avoid tugging on the skin or on knots or mats. Give your dog plenty of reassurance throughout the grooming session. Pause or end the grooming session if your dog becomes agitated or shows signs of stress. Keep grooming sessions brief to begin with, and increase the length of the sessions as your dog becomes used to grooming.

Out Of Stock Procedure

🚚 Our Stock Management

▪️ We maintain our own inventory

▪️ We also work with two wholesalers

📦 Occasional Stock Issues

▪️ Despite our best efforts, items may sometimes be unavailable

▪️ This is rare, but it can happen (and it annoys us more than you!)

📧 Our Promise to You If an item is out of stock:

1. We'll email you as soon as possible (always the same/next day)

2. We'll provide an estimated availability date, when possible

3. You can then decide how to proceed with your order

💡 Why This Happens

▪️ Due to our multi source inventory system, real time stock updates for every item on our website aren't always possible

▪️ We're continuously working to improve this

Rest assured, we're committed to delivering your order as quickly and efficiently as possible. If you have any questions, please don't hesitate to contact us! 😊

📦 Bulk Order Policy

Any order containing more than one unit of the same item will be classified as a bulk order. In the event that we can only deliver part of the bulk order the next day and a refund for the remaining items is requested, our processing fee of 5% will apply to the refunded amount.

For any outstanding items that cannot be immediately delivered, we will provide periodic email updates to keep you informed of the progress and expected delivery timelines.

Returns Policy

🕒 14 Day Return Window

▪️ Returns accepted within 14 days of delivery only

▪️ Example: Item delivered on 1st can be returned until 15th

📞 How to Initiate a Return

1. Use our "Contact Us" page

2. Receive confirmation email within 48 hours

3. We'll contact you within 1-2 working days to arrange collection

📸 Condition of Returns

▪️ All items must be unused, unopened, in original packaging

▪️ Tags and security seals must be intact

▪️ We'll take photos for verification

💷 Collection Charges

▪️ Non-defective items: £4.99 per collection attempt and a processing fee of 5% (deducted from refund)

▪️ Defective items: Free exchange (photo evidence required)

🚫 Important Notes

▪️ We only accept returns via our collection service

▪️ Third party returns are not accepted

▪️ Safe place for collection recommended for efficiency

♻️ Non-Defective Returns

1. Request via "Contact Us" page

2. We'll collect within 1-2 working days

3. Inspection on collection

4. Refund processed within 24 hours if all conditions met

🛠️ Faulty/Damaged Items

1. Report via "Contact Us" with clear photos within 48 hours of delivery

2. Free exchange if fault confirmed

3. Two free exchange attempts

4. £4.99 charge for third attempt (if needed)

We're here to help! If you have any questions about our returns process, please don't hesitate to ask. 😊

Can't Find What You're Looking For?

We're always expanding our range to meet your needs!

1. Send us a message with the product details

2. Include the URL if possible for reference

3. We'll check if we can add it to our website

4. We will work to offer you a better price

5. We'll keep you informed

Your satisfaction is our priority. Let us know what you need!

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