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Please Note: We do not deliver on Public Bank Holidays.
✅ NG1, NG2, NG3, NG4, NG5, NG6, NG7, NG8, NG14, NG15, NG16, NG17, NG18, NG19, NG20 and NG21.
✅Nottingham City Centre: NG1
✅ West Bridgford, The Meadows: NG2
✅ St Ann's, Bakersfield, Mapperley: NG3
✅ Colwick, Gedling, Carlton, Netherfield: NG4
✅ Arnold, Bestwood, Woodthorpe: NG5
✅ Bulwell, Bestwood Village: NG6
✅ Hyson Green, Lenton: NG7
✅ Broxtowe, Wollaton: NG8
✅ Burton Joyce, Calverton, Woodborough: NG14
✅ Hucknall, Linby, Papplewick, Ravenshead: NG15
✅ Nuthall, Kimberley, Awsworth, Newthorpe, Eastwood, Brinsley, Underwood, Selston, Pinxton: NG16
✅ Kirkby in Ashfield, Sutton in Ashfield, Huthwaite, Skegby, Teversal: NG17
✅ Mansfield: NG18
✅ Mansfield Woodhouse, Pleasley, Forest Town: NG19
✅ Shirebrook, Langwith, Warsop: NG20
✅ Clipstone, Edwinstowe: NG21
💡 Top Tip: Nominate a safe place for delivery if you're out. We'll take a photo as proof of delivery (available on request).
1. You'll receive an email by 11am on delivery day with your 1 hour time slot.
2. Once allocated, we can't change your delivery time.
3. If you're not home: We'll attempt to find a location at your property to leave your delivery. We'll document this with photographs of both the delivered items and your property frontage for verification. Please note that once delivered, the items become your responsibility.
4. If delivery isn't possible: We'll contact you via phone and/or email to arrange a redelivery. A £3.50 fee applies for the second delivery attempt. If you choose to cancel, a £4.99 delivery fee plus 5% processing fee will be deducted from your refund.
We're here to help! If you have any questions, just ask. 😊
Please Note: Orders are dispatched the next working day. (Monday-Friday excluding public holidays)
We do not offer UK delivery on the following items:
▪️ 15kg Bags of James Wellbeloved
▪️ Dog Beds
▪️ Ceramic Dog Bowls
▪️ Moderna Dog Bowls
✅ Small Parcels: Up to 1.99kg – £3.99
✅ Medium Parcels: 2kg to 14.99kg – £5.99
✅ Large Parcels: 15kg to 19.99kg – £7.99
✅ X Large Parcels: 20kg and over – Price Calculated at Checkout
Estimated Delivery Time: 2-4 working days via our trusted courier partners.
1. Order Processing: Orders placed before midnight are dispatched the next working day.
2. Tracking Updates: You'll receive an email with tracking information once your parcel is dispatched.
3. Delivery Options: If you’re not home, our couriers may attempt to leave your delivery in a safe place or with a neighbour.
4. Couriers will leave a card with instructions for redelivery or collection. Please follow the courier's guidance to arrange redelivery at your convenience.
Unfortunately, we do not deliver to Northern Ireland, Scottish Highlands or Islands. If you place an order for delivery to these destinations, your order will be refunded, but please note that a 5% processing fee will be deducted.
Thank you for your understanding. If you have any questions, we're here to help! 😊
This superfoods grain free dry dog food is nutritionally balanced and bowl-lickingly tasty. Perfect for dogs with sensitive tums, it’s easily digestible, hypoallergenic and made with freshly prepared ingredients.
Everything your dog needs for a happy and healthy life. No nasties, no surprises. Just natural goodness for all.
*Recipe without grain but is processed on a line that handles grain
Ingredients: Salmon & chicken (30%, incl. dried salmon 24%*, salmon oil 2%, freshly prepared chicken gravy min. 4%), sweet potato (26%), potato, peas, beans (8%), linseed (4%), beet pulp (3%), minerals, rapeseed oil, superfood botanical blend (rosemary, spinach, pomegranate & blueberries 1500mg/kg). FOS (1000mg/kg), Yeasts (1000mg/kg), Seaweed (1000mg/kg)
Nutritional Additives per kg: Vitamin A (16,000 IU), vitamin D3 (1600 IU), taurine (1000mg), vitamin E (150mg), zinc [as zinc sulphate monohydrate] (75mg), iron [as ferrous-(II)-sulphate monohydrate] (50mg), manganese [as manganous-(II)-oxide] (50mg), copper [as cupric-(II)-sulphate pentahydrate] (5mg), iodine [as calcium iodate anhydrous] (1mg), selenium [as sodium selenite] (0.2mg), antioxidants (tocopherol-rich extracts - natural antioxidants).
Transitioning your dog to new food is crucial for their digestive health. While some dogs have iron stomachs, it's best to err on the side of caution, especially when upgrading to a higher quality food.
During the transition, you may notice:
▪️ Initial reluctance to eat the new food
▪️ Temporary changes in toilet habits
▪️ These issues typically resolve within a few days
🚨 Note: Persistent diarrhoea or vomiting is rare but concerning. Consult your vet if these symptoms persist.
| Days | Old Food | New Food |
| 1-2 | 75% | 25% |
| 3-4 | 50% | 50% |
| 5-7 | 25% | 75% |
| 8-10 | 0% | 100% |
Important: Adjust this timeline based on your dog's response. There's no rush!
1. Ensure sufficient old food: Running out mid transition limits your options.
2. Monitor portion sizes: Feeding guides are recommendations, not rules. Adjust as needed.
3. Weigh food when possible: Avoid the common pitfall of overfeeding.
4. Be patient: Allow up to 16 days to see improvements.
The quality of ingredients is paramount. A successful transition to premium food can lead to long term health benefits for your furry friend.
Need more advice? We're here to help ensure your dog's dietary change is a positive experience! 🐾
▪️ We maintain our own inventory
▪️ We also work with two wholesalers
▪️ Despite our best efforts, items may sometimes be unavailable
▪️ This is rare, but it can happen (and it annoys us more than you!)
1. We'll email you as soon as possible (always the same/next day)
2. We'll provide an estimated availability date, when possible
3. You can then decide how to proceed with your order from the options provided
▪️ Due to our multi source inventory system, real time stock updates for every item on our website aren't always possible
▪️ We're continuously working to improve this
Rest assured, we're committed to delivering your order as quickly and efficiently as possible. If you have any questions, please don't hesitate to contact us! 😊
Any order containing more than one unit of the same item will be classified as a bulk order. In the event that we can only deliver part of the bulk order the next day and a refund for the remaining items is requested, our processing fee of 5% will apply to the refunded amount.
For any outstanding items that cannot be immediately delivered, we will provide periodic email updates to keep you informed of the progress and expected delivery timelines.
▪️ Returns accepted within 14 days of delivery only
▪️ Example: Item delivered on 1st can be returned until 15th
1. Use our "Contact Us" page
2. Receive confirmation email within 48 hours
3. We'll contact you within 1-2 working days to arrange collection
▪️ All items must be unused, unopened, in original packaging
▪️ Tags and security seals must be intact
▪️ We'll take photos for verification
▪️ Non-defective items: £4.99 per collection attempt and a processing fee of 5% (deducted from refund)
▪️ Defective items: Free exchange (photo evidence required)
▪️ We only accept returns via our collection service
▪️ Third party returns are not accepted
▪️ Safe place for collection recommended for efficiency
1. Request via "Contact Us" page
2. We'll collect within 1-2 working days
3. Inspection on collection
4. Refund processed within 24 hours if all conditions are met (minus a processing fee of 5%)
1. Report via "Contact Us" with clear photos within 48 hours of delivery
2. Free exchange if fault confirmed
3. Two free exchange attempts
4. £4.99 charge for third attempt (if needed)
We're here to help! If you have any questions about our returns process, please don't hesitate to ask. 😊
▪️ Returns accepted within 14 days of delivery only
▪️ Example: Item delivered on the 1st can be returned until the 15th
1. Use our "Contact Us" page
2. Receive confirmation email within 48 hours
3. Return instructions will be provided, and you can arrange delivery back to us via your chosen courier service
▪️ All items must be unused, unopened, in original packaging
▪️ Tags and security seals must be intact
▪️ We'll inspect all items upon receipt and verify their condition
▪️ Returns are at the customer's expense
▪️ Initial delivery costs are non-refundable
▪️ Defective items: Free exchange (photo evidence required)
▪️ Returns must be sent to the address provided in the return confirmation email
▪️ We are unable to accept returns sent without prior confirmation
▪️ For efficiency, please ensure the package is securely packed to prevent damage in transit
1. Request via "Contact Us" page
2. Send your return to us using a tracked courier service within 14 days
3. Inspection will be conducted upon receipt
4. Refund processed within 24 hours if all conditions are met (minus initial delivery cost and a processing fee of 5%)
1. Report via "Contact Us" with clear photos within 48 hours of delivery
2. If the fault is confirmed, a free exchange will be provided
We're here to help! If you have any questions about our returns process, please don't hesitate to ask. 😊
Can't Find What You're Looking For?
We're always expanding our range to meet your needs!
1. Send us a message with the product details
2. Include the URL if possible for reference
3. We'll check if we can add it to our website
4. We will work to offer you a better price
5. We'll keep you informed
Your satisfaction is our priority. Let us know what you need!
