Arden Grange Performance 12kg
Arden Grange Performance 12kg
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🚚 FREE Next Day Local Delivery, order before Midnight
🚚 FREE Next Day Local Delivery, order before Midnight
📦 FREE Next Day Local Delivery on orders over £6 placed before Midnight
Please Note: We do not deliver on Public Bank Holidays.
🚚 Local Delivery Areas:
✅ NG5, NG6, NG15, NG16, NG17, NG18, NG19, NG20 and NG21.
✅ Arnold, Bestwood, Woodthorpe: NG5
✅ Bulwell, Bestwood Village: NG6
✅ Hucknall, Linby, Papplewick, Ravenshead: NG15
✅ Nuthall, Kimberley, Awsworth, Newthorpe, Eastwood, Brinsley, Underwood, Selston, Pinxton: NG16
✅ Kirkby in Ashfield, Sutton in Ashfield, Huthwaite, Skegby, Teversal: NG17
✅ Mansfield: NG18
✅ Mansfield Woodhouse, Pleasley, Forest Town: NG19
✅ Shirebrook, Langwith, Warsop: NG20
✅ Clipstone, Edwinstowe: NG21
⏰ Delivery Process:
💡 Top Tip: Nominate a safe place for delivery if you're out. We'll take a photo as proof of delivery (available on request).
1. You'll receive an email by 11am on delivery day with your 1 hour time slot.
2. Once allocated, we can't change your delivery time.
3. If you're not home: We'll attempt to find a location at your property to leave your delivery. We'll document this with photographs of both the delivered items and your property frontage for verification. Please note that once delivered, the items become your responsibility.
4. If delivery isn't possible: We'll contact you via phone and/or email to arrange a redelivery. A £3.50 fee applies for the second delivery attempt. If you choose to cancel, a £4.99 delivery fee plus 5% processing fee will be deducted from your refund.
We're here to help! If you have any questions, just ask. 😊
📦 FREE Next Day Dispatch on National Orders placed before Midnight
Please Note: Orders are dispatched the next working day. (Monday-Friday excluding public holidays)
We do not offer national delivery on the following items:
▪️ Dog Food (excluding our own brand of dog food)
▪️ Dog Beds
▪️ Ceramic Dog Bowls
▪️ Moderna Dog Bowls
▪️ Sharples Chuck N Play Toy
🚚 National Delivery Details:
✅ Small Parcels: Up to 2kg and no larger than 44x35x14cm – £3.99
✅ Large Parcels: Over 2kg or larger than 44x35x14cm – £5.99
Estimated Delivery Time: 2–4 working days via our courier partners.
⏰ Delivery Process:
1. Order Processing: Orders placed before midnight are dispatched the next working day.
2. Tracking Updates: You'll receive an email with tracking information once your parcel is dispatched.
3. Delivery Options: If you’re not home, our couriers may attempt to leave your delivery in a safe place or with a neighbour.
4. Couriers will leave a card with instructions for redelivery or collection. Please follow the courier's guidance to arrange redelivery at your convenience.
📌 Delivery Restrictions:
Unfortunately, we do not deliver to the Scottish Highlands or Islands. If you place an order for delivery to these destinations, your order will be refunded, but please note that a 5% processing fee will be deducted.
Thank you for your understanding. If you have any questions, we're here to help! 😊
See The Full Range Here
See The Full Range Here
Arden Grange Performance - with fresh chicken & rice
This recipe benefits from a higher level of chicken oil as the primary fat source, compared to our standard diets, promoting optimal skin and coat condition as well as ensuring sustained energy levels. In addition, the diet contains boosted levels of glucosamine, chondroitin and MSM to help protect the joints of working dogs.
The dry food - with fresh chicken & rice from Arden Grange at a glance:
- Specially- formulated for very active or working dogs
- Contains natural antioxidants to inhibit the formulation of destructive free radicals, released during stress or strenuous exercise.
Ingredients: Chicken (chicken meat meal 26%, fresh chicken 5%), rice (26%), maize, refined chicken oil, beet pulp, chicken digest, whole dried egg, yeast, krill, fish meal, whole linseed, minerals, prebiotic FOS, prebiotic MOS, glucosamine (370mg/kg), MSM (370mg/kg), chondroitin (260mg/kg), yucca extract, cranberries, green tea extract (100mg/kg), quercetin (100mg/kg), nucleotides.
Analytical Constituents: Crude Protein 25%, Fat Content 18%, Crude Ash 6.5%, Crude Fibres 2.4%, Calcium 1.4%, Phosphorus 1%, Omega-3 0.53%, Omega-6 3.71%, Taurine 1000mg/kg, L-carnitine 50mg/kg).
Nutritional Additives per kg: Vitamins: Vitamin A 24,000 IU, Vitamin D3 1,800 IU, Vitamin E 750 IU.
Changing Your Dog's Food
Changing Your Dog's Food
Guide to Changing Your Dog's Food
Why This Matters
Transitioning your dog to new food is crucial for their digestive health. While some dogs have iron stomachs, it's best to err on the side of caution, especially when upgrading to a higher quality food.
What to Expect
During the transition, you may notice:
▪️ Initial reluctance to eat the new food
▪️ Temporary changes in toilet habits
▪️ These issues typically resolve within a few days
🚨 Note: Persistent diarrhoea or vomiting is rare but concerning. Consult your vet if these symptoms persist.
Our Recommended Transition Plan (1-10 days)
| Days | Old Food | New Food |
| 1-2 | 75% | 25% |
| 3-4 | 50% | 50% |
| 5-7 | 25% | 75% |
| 8-10 | 0% | 100% |
Important: Adjust this timeline based on your dog's response. There's no rush!
Top Tips for a Smooth Transition
1. Ensure sufficient old food: Running out mid transition limits your options.
2. Monitor portion sizes: Feeding guides are recommendations, not rules. Adjust as needed.
3. Weigh food when possible: Avoid the common pitfall of overfeeding.
4. Be patient: Allow up to 16 days to see improvements.
Remember
The quality of ingredients is paramount. A successful transition to premium food can lead to long term health benefits for your furry friend.
Need more advice? We're here to help ensure your dog's dietary change is a positive experience! 🐾
Out Of Stock Procedure
Out Of Stock Procedure
🚚 Our Stock Management
▪️ We maintain our own inventory
▪️ We also work with two wholesalers
📦 Occasional Stock Issues
▪️ Despite our best efforts, items may sometimes be unavailable
▪️ This is rare, but it can happen (and it annoys us more than you!)
📧 Our Promise to You If an item is out of stock:
1. We'll email you as soon as possible (always the same/next day)
2. We'll provide an estimated availability date, when possible
3. You can then decide how to proceed with your order from the options provided
💡 Why This Happens
▪️ Due to our multi source inventory system, real time stock updates for every item on our website aren't always possible
▪️ We're continuously working to improve this
Rest assured, we're committed to delivering your order as quickly and efficiently as possible. If you have any questions, please don't hesitate to contact us! 😊
📦 Bulk Order Policy
Any order containing more than one unit of the same item will be classified as a bulk order. In the event that we can only deliver part of the bulk order the next day and a refund for the remaining items is requested, our processing fee of 5% will apply to the refunded amount.
For any outstanding items that cannot be immediately delivered, we will provide periodic email updates to keep you informed of the progress and expected delivery timelines.
Returns Policy
Returns Policy
📦 Local Returns Policy
🕒 14 Day Return Window
▪️ Returns accepted within 14 days of delivery only
▪️ Example: Item delivered on 1st can be returned until 15th
📞 How to Initiate a Return
1. Use our "Contact Us" page
2. Receive confirmation email within 48 hours
3. We'll contact you within 1-2 working days to arrange collection
📸 Condition of Returns
▪️ All items must be unused, unopened, in original packaging
▪️ Tags and security seals must be intact
▪️ We'll take photos for verification
💷 Collection Charges
▪️ Non-defective items: £4.99 per collection attempt and a processing fee of 5% (deducted from refund)
▪️ Defective items: Free exchange (photo evidence required)
🚫 Important Notes
▪️ We only accept returns via our collection service
▪️ Third party returns are not accepted
▪️ Safe place for collection recommended for efficiency
♻️ Non-Defective Returns
1. Request via "Contact Us" page
2. We'll collect within 1-2 working days
3. Inspection on collection
4. Refund processed within 24 hours if all conditions are met (minus a processing fee of 5%)
🛠️ Faulty/Damaged Items
1. Report via "Contact Us" with clear photos within 48 hours of delivery
2. Free exchange if fault confirmed
3. Two free exchange attempts
4. £4.99 charge for third attempt (if needed)
We're here to help! If you have any questions about our returns process, please don't hesitate to ask. 😊
📦 National Returns Policy
🕒 14 Day Return Window
▪️ Returns accepted within 14 days of delivery only
▪️ Example: Item delivered on the 1st can be returned until the 15th
📞 How to Initiate a Return
1. Use our "Contact Us" page
2. Receive confirmation email within 48 hours
3. Return instructions will be provided, and you can arrange delivery back to us via your chosen courier service
📸 Condition of Returns
▪️ All items must be unused, unopened, in original packaging
▪️ Tags and security seals must be intact
▪️ We'll inspect all items upon receipt and verify their condition
💷 Return Costs
▪️ Returns are at the customer's expense
▪️ Initial delivery costs are non-refundable
▪️ Defective items: Free exchange (photo evidence required)
🚫 Important Notes
▪️ Returns must be sent to the address provided in the return confirmation email
▪️ We are unable to accept returns sent without prior confirmation
▪️ For efficiency, please ensure the package is securely packed to prevent damage in transit
♻️ Non-Defective Returns
1. Request via "Contact Us" page
2. Send your return to us using a tracked courier service within 14 days
3. Inspection will be conducted upon receipt
4. Refund processed within 24 hours if all conditions are met (minus initial delivery cost and a processing fee of 5%)
🛠️ Faulty/Damaged Items
1. Report via "Contact Us" with clear photos within 48 hours of delivery
2. If the fault is confirmed, a free exchange will be provided
We're here to help! If you have any questions about our returns process, please don't hesitate to ask. 😊
Can't Find What You're Looking For?
We're always expanding our range to meet your needs!
1. Send us a message with the product details
2. Include the URL if possible for reference
3. We'll check if we can add it to our website
4. We will work to offer you a better price
5. We'll keep you informed
Your satisfaction is our priority. Let us know what you need!
