Cow Ear
Cow Ear
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🚚 FREE Next Day Local Delivery, order before Midnight
🚚 FREE Next Day Local Delivery, order before Midnight
📦 FREE Next Day Local Delivery on orders over £6 placed before Midnight
Please Note: We do not deliver on Public Bank Holidays.
🚚 Local Delivery Areas:
✅ NG5, NG6, NG15, NG16, NG17, NG18, NG19, NG20 and NG21.
✅ Arnold, Bestwood, Woodthorpe: NG5
✅ Bulwell, Bestwood Village: NG6
✅ Hucknall, Linby, Papplewick, Ravenshead: NG15
✅ Nuthall, Kimberley, Awsworth, Newthorpe, Eastwood, Brinsley, Underwood, Selston, Pinxton: NG16
✅ Kirkby in Ashfield, Sutton in Ashfield, Huthwaite, Skegby, Teversal: NG17
✅ Mansfield: NG18
✅ Mansfield Woodhouse, Pleasley, Forest Town: NG19
✅ Shirebrook, Langwith, Warsop: NG20
✅ Clipstone, Edwinstowe: NG21
⏰ Delivery Process:
💡 Top Tip: Nominate a safe place for delivery if you're out. We'll take a photo as proof of delivery (available on request).
1. You'll receive an email by 11am on delivery day with your 1 hour time slot.
2. Once allocated, we can't change your delivery time.
3. If you're not home: We'll attempt to find a location at your property to leave your delivery. We'll document this with photographs of both the delivered items and your property frontage for verification. Please note that once delivered, the items become your responsibility.
4. If delivery isn't possible: We'll contact you via phone and/or email to arrange a redelivery. A £3.50 fee applies for the second delivery attempt. If you choose to cancel, a £4.99 delivery fee plus 5% processing fee will be deducted from your refund.
We're here to help! If you have any questions, just ask. 😊
Cow ears are a fantastic, lower fat and longer lasting alternative to pigs ears. They are a softer chew and are easier on the teeth than other beef chews, making them a good choice for older dogs, or those with sensitive teeth.
- High in protein: Supports strong muscles and provides energy.
- Low in fat: A healthier treat option for maintaining a balanced weight.
- Promotes dental health: Chewing helps reduce plaque and tartar, leading to cleaner teeth.
- Long-lasting chew: Keeps dogs engaged and helps relieve boredom.
- Natural source of collagen: Supports joint health and mobility.
- Easily digestible: Gentle on the stomach, making it suitable for most dogs.
Suitable for dogs over 12 weeks of age
Feeding guidelines - Feed as part of a treat or reward anytime as part of a balanced diet. Full supervision is advised at all times and always ensure there is a bowl of clean fresh water available when feeding.
Out Of Stock Procedure
Out Of Stock Procedure
🚚 Our Stock Management
▪️ We maintain our own inventory
▪️ We also work with two wholesalers
📦 Occasional Stock Issues
▪️ Despite our best efforts, items may sometimes be unavailable
▪️ This is rare, but it can happen (and it annoys us more than you!)
📧 Our Promise to You If an item is out of stock:
1. We'll email you as soon as possible (always the same/next day)
2. We'll provide an estimated availability date, when possible
3. You can then decide how to proceed with your order
💡 Why This Happens
▪️ Due to our multi source inventory system, real time stock updates for every item on our website aren't always possible
▪️ We're continuously working to improve this
Rest assured, we're committed to delivering your order as quickly and efficiently as possible. If you have any questions, please don't hesitate to contact us! 😊
📦 Bulk Order Policy
Any order containing more than one unit of the same item will be classified as a bulk order. In the event that we can only deliver part of the bulk order the next day and a refund for the remaining items is requested, our processing fee of 5% will apply to the refunded amount.
For any outstanding items that cannot be immediately delivered, we will provide periodic email updates to keep you informed of the progress and expected delivery timelines.
Returns Policy
Returns Policy
🕒 14 Day Return Window
▪️ Returns accepted within 14 days of delivery only
▪️ Example: Item delivered on 1st can be returned until 15th
📞 How to Initiate a Return
1. Use our "Contact Us" page
2. Receive confirmation email within 48 hours
3. We'll contact you within 1-2 working days to arrange collection
📸 Condition of Returns
▪️ All items must be unused, unopened, in original packaging
▪️ Tags and security seals must be intact
▪️ We'll take photos for verification
💷 Collection Charges
▪️ Non-defective items: £4.99 per collection attempt and a processing fee of 5% (deducted from refund)
▪️ Defective items: Free exchange (photo evidence required)
🚫 Important Notes
▪️ We only accept returns via our collection service
▪️ Third party returns are not accepted
▪️ Safe place for collection recommended for efficiency
♻️ Non-Defective Returns
1. Request via "Contact Us" page
2. We'll collect within 1-2 working days
3. Inspection on collection
4. Refund processed within 24 hours if all conditions met
🛠️ Faulty/Damaged Items
1. Report via "Contact Us" with clear photos within 48 hours of delivery
2. Free exchange if fault confirmed
3. Two free exchange attempts
4. £4.99 charge for third attempt (if needed)
We're here to help! If you have any questions about our returns process, please don't hesitate to ask. 😊
